SERVICE

FAQ

Q

What is the reason why the dimming lamp cannot be dimmed normally, with no change in brightness or flickering during adjustment?


A

Reason: It may be a malfunction of the dimmer switch, with damaged internal components causing the inability to output dimming signals normally; It may also be due to incompatibility between the lighting fixture and the dimmer switch, such as the dimming protocol used by the fixture (such as PWM dimming, 0-10V dimming) not matching the switch; In addition, poor contact, loose or oxidized wiring in the dimming circuit can cause unstable transmission of dimming signals and result in fluctuating brightness.
Solution: Check if the dimming circuit wiring is secure, clean the oxide layer of the wiring terminals with sandpaper to ensure good contact; Confirm that the dimming protocol of the lighting fixture is consistent with that of the dimmer switch. If they are not consistent, replace them with a matching dimmer switch; If the above methods are ineffective, it may be due to a damaged dimmer switch. Replace it with a dimmer switch of the same model and specifications.
 

Q

What is the problem with the buzzing noise emitted by the lighting fixtures during use?


A

Reason: The main issue is with the driving power supply, where the internal components such as transformers and inductors are loose, causing vibration and noise during operation; It may also be due to the loose contact between the driving power supply and the lamp housing, causing resonance and noise during operation; In addition, if the installation of the lighting fixtures is not firm, they may produce noise due to friction and vibration with the installation bracket under wind or other external forces.
Solution: First check if the lamp installation is firm, tighten the installation screws, and if the installation bracket is loose, fix it in time; If the noise comes from the drive power supply, you can contact the manufacturer to replace it with a qualified drive power supply; If the driving power source resonates with the casing, a soft pad (such as a silicone pad) can be placed at the contact area between the two to reduce vibration transmission.

Q

What are the impacts of water ingress in outdoor lighting fixtures? How to solve it?


A

Reason: Water ingress into outdoor lighting fixtures is often caused by aging or damaged sealing strips, or misaligned sealing surfaces and loose screws during installation, resulting in rainwater seeping into gaps; It is also possible that the lamp housing itself has slight cracks, which expand after long-term exposure to wind and rain, losing its waterproof effect.
Impact: Water ingress can cause a short circuit in the internal circuit of the lighting fixture, which may burn out components such as the lamp beads and drive power supply, and even pose a risk of electric shock; Moisture can also accelerate the rusting of internal metal components, affecting the service life and structural stability of lighting fixtures.
Solution: Immediately cut off the power supply of the lamp, disassemble the lamp and dry the internal moisture, check for any damaged components, and replace any damaged components; Replace aged or damaged sealing strips, align the sealing surface again, and tighten the screws; If there are cracks in the casing, minor cracks can be repaired with waterproof glue. In severe cases, the lamp casing or the entire lamp should be replaced.

Q

What should I do if the purchased smart lighting fixture cannot connect to the mobile app?


A

Reason: It may be that the phone's Bluetooth or Wi Fi is not turned on, or it is in a different network environment from the light fixture (such as the light fixture needs to be connected to 2.4G Wi Fi, while the phone is connected to 5G Wi Fi); It may also be that the lighting fixture is not in a ready to connect state and has not completed the reset operation according to the instructions; In addition, app versions that are too low or have bugs, as well as incompatibility with lighting fixture firmware, can also cause connection failures.
Solution: Confirm that the phone's Bluetooth and Wi Fi are turned on, and switch to a network that matches the lighting fixture (such as 2.4G Wi Fi); Reset the lamp to the ready to connect state according to the instructions (usually press and hold the lamp switch or reset button for a few seconds); Update the mobile app to the latest version. If you still cannot connect, try uninstalling and reinstalling the app, or contact the manufacturer's customer service to obtain a firmware update package to upgrade the lighting fixture firmware.

Q

What is the reason for the significant decrease in brightness of LED lamps after a period of use? How should we handle it?


A

Reason: It may be due to the light decay of LED beads, which is a common phenomenon in LED products. After long-term use, the aging of the internal chips of the beads can lead to a decrease in brightness; It may also be due to the unstable output current of the lighting fixture's driving power supply, which cannot provide a constant current for the lamp beads and affects the luminous efficiency; In addition, poor heat dissipation of the lighting fixtures and excessive heat accumulation can accelerate the decay of the lamp's luster, such as blockage of the heat dissipation holes by dust or installation in a closed space causing heat dissipation obstruction.
Solution: First check the heat dissipation of the lighting fixtures, clean the dust from the heat dissipation holes. If installed in a closed space, adjust the installation position to ensure ventilation; If the heat dissipation is normal, you can contact the manufacturer to test the driver power supply, and if necessary, replace the compatible driver power supply; If the pearl attenuation of the lamp is severe and cannot be improved by the above methods, it is recommended to replace the lamp bead or replace the lamp as a whole.

Q

How to solve the malfunction of the lighting switch?


A

Reason: It may be due to frequent wear and oxidation of the contacts inside the switch, resulting in poor contact; It may also be due to loose wiring of the switch or damage caused by external force impact on the switch.
Solution: First, cut off the power, open the switch housing, and check the condition of the contacts. If the contacts are worn or oxidized, they can be lightly sanded with sandpaper; Check if the wiring is loose and tighten it again; If the switch is damaged, purchase a switch of the same model for replacement. Be sure to pay attention to safety during the operation process. If you are not familiar with circuit knowledge, it is recommended to seek professional electrician help.

Q

What should I do if the brightness of the lighting fixtures is uneven?


A

Reason: It may be due to partial damage or aging of the LED beads inside the lamp, or poor optical design of the lamp, such as uneven scattering of light by the lampshade.
Solution: For damaged or aged LED beads, professional tools can be used for inspection. If any problems are found, replace the damaged or aged beads; If there is an issue with the optical design of the lighting fixture, you can try replacing the lampshade or contact the manufacturer to inquire about any improvement plans. If the problem still persists after the above operation, it is recommended to contact professional maintenance personnel to check whether there are any faults in the internal wiring and other components of the lamp.
 

Q

What are the reasons for overheating of lighting fixtures, what are the risks, and how can they be avoided?


A

reason:
Excessive power of light bulb: The power of the light bulb used exceeds the range of the lamp's adaptation.
Poor heat dissipation of lighting fixtures: The lighting fixtures themselves have poor heat dissipation design, or the heat dissipation ports are blocked during use, resulting in the inability to dissipate heat in a timely manner.
Improper installation position of lighting fixtures: installed in enclosed spaces or near flammable materials, which is not conducive to heat diffusion.
Risk: Overheating of lighting fixtures may pose safety hazards, such as shortening their service life, damaging internal components, and in severe cases, igniting surrounding flammable materials, causing fires.
resolvent:
Choose the appropriate bulb power: Based on the lamp identification, select the matching bulb.
Ensure good heat dissipation: Purchase lighting products with excellent heat dissipation design, and do not cover the heat dissipation parts during use.
Reasonable installation of lighting fixtures: Choose a well ventilated location to install lighting fixtures, away from flammable materials.

Q

What is the flashing light and how can it be solved?


A

reason:
Power supply issue: unstable power supply voltage or heavy power load.
Lamp driver malfunction: As an important component that provides electrical energy, a problem with the lamp driver can cause the light to flicker.
Poor contact of light bulb: Poor contact between light bulb and lamp holder.
resolvent:
Regarding power supply issues: Replace with a stable power supply or reduce the power load.
Regarding the malfunction of the lighting driver: replace the lighting driver.
Regarding poor contact of the light bulb: Try reinserting the bulb. If the problem persists, replace the lamp holder.

Q

What are the reasons and solutions for lighting fixtures not turning on?


A

reason:
Power supply issue: It may be due to the socket running out of power, a broken circuit or short circuit in the wiring, such as outdoor lighting fixtures, where the wiring is exposed to wind and rain for a long time, and the insulation layer is aging and damaged, resulting in a short circuit; It may also be due to poor quality of the power adapter, damage to internal capacitors, transformers, and other components, which cannot provide stable voltage and current.
The problem with the lighting fixture itself: LED beads have a service life, and long-term use can cause aging and burning, affecting the brightness or brightness of the light string; The design of the heat dissipation structure of the lamp is unreasonable, or the heat sink accumulates too much dust, resulting in poor heat dissipation and damage to the lamp beads due to overheating; The wiring of the lighting fixtures is not secure, loose during use, or damaged by squeezing the internal wiring during installation; In harsh environments with humidity, dust, and corrosive gases, water vapor and dust can enter the interior of the lamp, or the casing and components may corrode, affecting the normal operation of the circuit.
resolvent:
Regarding power issues: Use a multimeter or electric pen to check if the socket has power, check if the circuit is damaged or broken, and promptly repair or replace the circuit; Replace the power adapter with a reliable and adaptable one, paying attention to matching the voltage and current parameters with the lighting fixture.
Regarding the issue with the lighting fixtures themselves: Use professional tools to detect and replace damaged light beads. If a large number of light beads are damaged, consider replacing the entire light board; Regularly clean the dust on the heat sink of the lighting fixture to improve heat dissipation, and auxiliary heat dissipation devices such as cooling fans can also be added; Re secure the wiring of the lighting fixtures to ensure good contact, operate in a standardized manner during installation, and avoid squeezing the circuit; When the lamp is in a harsh environment, install protective devices such as waterproof covers and dust covers, and regularly clean the lamp housing and interior.